WARRANTY

The products sold by control 101 come with manufactures warranty's and products made by control 101 come with warranty's separately. Control 101 only sell to installers of automated gates we do not sell to the general public. Warranty's are only valid if the products have been installed by professional gate installation companies or engineer. The warranty form below needs to be completed by the installer and its important for the end user to know that this has been completed on completion of your installation. Below is a list of manufacturers warranty and a form for your installer to complete to validate warranty.

Manufactures warranty's

BFT

Briefly describe your degree and any other highlights about your studies you want to share. Be sure to include relevant skills you gained, accomplishments you achieved or milestones you reached during your education.

BENINCA

A message to the users of Beninca products (*The owner of the gate/door system):

Our products have been designed to be installed by a professional gate or door engineer. Beninca Automation UK Ltd does not supply products directly to end users. To purchase our products directly you must apply for a trade account and must be a professional gate/door or security installer and purchase under our terms and conditions of sale. As an installer, if you have purchased Beninca products online or through a third-party distributor, we advise you to contact your supplier in regard to the warranty offered under the contract that you have with them (Sale of Goods).

For end users of our products, all products within the Beninca Group are sold with a warranty period of 30 months (details below) that is valid if the product has been installed to manufacturers specification which is clearly identified in all installation instructions. The warranty is personal to the person or company that buys the product from us and is non-transferable. Almost all our products are sold as pieces of partly completed machinery (components) and require alterations by the installer for the component to be part of working machinery (the gate system). This information is very important when considering the warranty for our product because there are warranty conditions that the installer must adhere too as well as conditions such as maintenance and servicing schedules which can affect the warranty available to you.

We advise you to discuss and understand the on-going warranty and responsibilities of your gate system with your installer. It is vital to understand your warranty, prior to installation as your contract of sale is held with the installer in terms of the original installation as well as any on-going maintenance contracts

The 30-month warranty is valid from:

The date of installation if the installation is recorded with Beninca UK using the form below. An invoice number or reference must be provided on the application and there can be a maximum period of 6 months from date of purchasing the goods to registered date of installation, subsequently activating the warranty.
From date of sales invoice of the goods if no installation has been recorded. Each item is stamped with a manufacturing date in order for Beninca UK to accurately analyse account activity.
If you cannot supply an accurate invoice number and no installation has been recorded, then the 30 months will be valid only from the date of manufacture that is stamped on the product.

CAME

Installations require a warranty receipt which can be obtained by registering your automation system online or by post.
Installations must be serviced at regular intervals according to usage, a correctly completed maintenance record should be provided. A minimum maintenance scheme could be considered as the following for residential applications;
- Systems used up to 20 uses per day should be serviced once every 12 months.
- Systems used 20 to 50 times per day should be serviced twice per year.
- Systems used over 50 times per day should be serviced quarterly.
No unauthorised additions and adjustments should be made to the system by a 3rd party.

FAAC

RETURN GOODS AUTHORISATION
Before returning any goods to the Company whether for repair or credit or otherwise the customer shall complete all the details requested on the on-line returns form noting the reason for the return, the party returning the goods and details of who to contact in the case of a query.

In the case of warranty returns our warranty is supplied against manufacturing defect only. Goods will only be replaced or credited in exceptional circumstances and at the decision of the Company. In the event that a Customer decides to purchase a new replacement, for an item they return as a warranty failure, should the returned item be repairable or found not to have a fault it will be returned to the Customer in a working condition, rather than a credit being provided for the replacement item.

After completing the form the customer must wait to receive a RMA number from the company before returning the goods. The RMA number should be marked clearly on the outside of the returned package and on a slip inside the package. If no such RMA number is obtained and marked on the package and the Company cannot ascertain the source or other relevant details of the goods then the Company shall have no liability in respect of the goods and may retain, destroy or dispose of or otherwise deal with the goods as it sees fit.

It is the responsibility of the party returning the goods to ensure they are suitably packaged for transportation, the company cannot accept liability for goods which are damaged in transit whilst being returned to us.

RETURN OF GOODS
Without prejudice to the provisions relating to Returns Forms, if any goods are returned as surplus to requirements, no longer required, ordered in error or otherwise unnecessary then, other than where such return is due to the error or negligence of the Company, these goods can only be returned for credit if:

They are an item that is normally stocked by the Company and they have not been specially ordered for the customer (specially ordered items include custom length safety edges, the wider range of Videx products that do not appear in the Company’s catalogue, equipment painted to a specific RAL, etc).
The goods are in as new condition, including the packaging, skin pack unopened, etc. so they can be re-stocked as new.
The goods must be returned within 30 days of delivery.
You must include the original purchase order number, our sales order number or our invoice number. This may be entered in the customer reference field of the returns form.

In the event that goods are returned for credit and meet the above conditions the Company reserves the right to make a re-stocking charge equal to 10% of the value according to the invoice value at the time of the specific goods in question or £10 whichever is the greater, together with any applicable VAT. Any goods that require an in depth inspection prior to re-stocking will be subject to a higher re-stocking charge.

FADINI

8. WARRANTY

8.1 All the gate operators and the accessories included in the price list are tested in the workshops of Fadini in compliance with the excising CE norms. Fadini warranty terms are applicable only to the customer.

8.2 Fadini, as manufacturer, grants warranty to its own customers, in relation to the good performance of the product, for a period of 24 (twenty-four) months from the date of the purchase, as certified by the invoice issued by it and including the details of the products supplied. The above men oned warranty period is fixed and cannot be extended. The warranty terms cannot be acknowledged unless the purchase documents are made available. It is to be noted that, in the case where the customer grants the final user with a longer warranty period, Fadini shall acknowledge only and exclusively the warranty terms in these general conditions.

8.3 Fadini warranty terms cover all those components that have been acknowledged as non conforming to the essen al requirements of functioning or having manufacturing faults or showing incorrect machining, prior to assessment at Fadini’s factory.

8.4 Fadini warranty terms involve that the product be brought back to its original compliance status by repairing it or replacing the components or materials acknowledged as faulty.

8.5 Fadini warranty terms are not applicable in the following cases/circumstances, and Fadini is exempted from any liability for them: burning of the electric motor, accessories, electronic components and control boards caused by external events, unrelated to the normal funconing of the unit; damage due to external factors: electric surge, accidental collisions, tampering even if accidental on the side of authorized and unauthorized personnel, exposure to humidity or vapours, use in extreme temperature condi ons, floods or other natural calami es; connec on or associa on with products not supplied by Fadini, failure to observe the instruc ons included in the installa on manuals or connec on diagram of the products; improper use not included in the instruc ons manual of the products; changes or unauthorized repairing of parts or products; use of non original spare parts; faults caused by chemical agents and/or atmospheric phenomena; damage caused by failure to observe the installa on instruc ons provided by Fadini; damage caused by improper use or careless use; damage or failure caused by transport.

8.6 Repairing or replacing parts in the original warranty period does not involve any extension of the expiry date of the same. The repaired product stays under warranty terms for the me remaining to the expiry date of the original 24 months’ period, as from the date of the original invoice.

8.7 Validity and applicability of the warranty terms are subject to the respect of the product technical specifica ons and installa on instruc ons as detailed in the technical manuals delivered along with the products. Warranty is no longer valid in those cases where the Fadini systems are integrated with unauthorized products and/or accessories or products/accessories not included in this price list. GB/CAT.FAD-PL/01.23-1 FADINI

8.8 Warranty does not include the costs for consumable materials, installa on works, maintenance, alleged defects or inspec ons of convenience, etc. It also does not include claims of compensa on for the period during which the system, where the products have been installed, has not been working.

8.9 Fadini is not liable for possible direct or indirect damage to persons, belongings or animals caused by faulty products, non conforming usage or usage of the product beyond its technical limits (ra ngs, frequency of use, etc.). The customer will not claim refund for indirect damage, loss of profit and loss of produc on. Nothing will be claimed as indemnity in any case.

8.10 No kind of external service carried out directly by personnel of Fadini on call is covered by the warranty terms.

8.11 To be allowed to claim Fadini warranty terms for the products purchased on line, purchasing must be from a Fadini authorized reseller.

8.12 Modali es of transport are defined at point 5. The terms of delivery of the goods are ex works Fadini Cerea (VR) Italy and travel at the risk and care of the customer.

NICE

CONTROL 101'S WARRANTY

Products from the following manufactures are covered by the manufactures warranty:

CAME: 2 YEARS

BFT: 2 YEARS

ROGER TECHNOLOGY: 2 YEARS

NICE: 2 YEARS

BENINCA: 2 YEARS

FAAC: 2 YEARS

Other products such as power supply units, loop detectors, etc, are covered by a 12-month warranty.